Skip to content

6 Ways to Increase Your SMS Conversion Rates


an image representing SMS marketing and SMS conversion rates with messaging speech bubbles in light blue and purple

In today's ecommerce landscape, where competition is plentiful and customer acquisition costs (CAC) continue to rise, maximizing the return on every marketing dollar is essential. Focusing on SMS conversion rates is a key strategy here in making the most of your budget and boosting your customer lifetime value (LTV).

SMS, with its incredible high open rates and immediacy, presents an efficient opportunity to drive sales when used strategically. Your SMS conversion rates are a crucial metric within the SMS marketing realm, acting as a barometer for the overall effectiveness of your campaigns and messaging. It reveals how successfully you're turning interested subscribers into paying customers.

While a multitude of factors influence SMS conversion rates, the foundation lies in building genuine relationships with your audience - this means going beyond simply blasting out generic promotions and offering true value.

This article covers 6 ways to increase your SMS conversion rates.

Key factors impacting SMS conversion rates

Understanding the crucial factors that influence your SMS conversion rates is an essential first step for optimizing your strategy and maximizing the ROI of your SMS efforts.

Let's break down the essentials of what actually affects SMS conversion rates:

  • Targeting: Generic messaging won't cut it in today's market. Are you tailoring your content to resonate with specific audience segments? Consider their past purchases, interests, and where they are in the customer journey.

  • Timing: Sending the right message at the WRONG time can lead to it being ignored. Factor in time zones, peak activity hours for your audience, and relevant events or purchase cycles when scheduling your campaigns and flows.

  • Personalization: Using customer's names, referencing past purchases, or acknowledging their unique location elevates the experience. Showing you understand them builds trust and increases engagement.

  • Content: Is your message clear, concise, and valuable? Going beyond repetitive promotions by offering style tips, exclusive access, or content aligned with their interests makes them more likely to convert.

  • Call-to-Action (CTA): Does your CTA compel action? Use strong verbs, create urgency (when appropriate), and ensure the instructions are crystal clear. A vague CTA leads to hesitant customers.

Quick Tip: Don't underestimate the lasting impact of the overall SMS experience. Are you consistently delivering value and showcasing your brand personality across all communications? Inconsistencies in messaging or offers can lead to lower trust and a less engaged subscriber base, negatively impacting conversions over time. 

Strategies to improve SMS conversion rates

The following are 6 ways to work on improving SMS conversion rates. 

1. Embrace Seasonality and Trends: Tap into the Power of Timing

a hyper-personalized SMS for a mothers day campaign to an ecommerce brand's customer

Staying tuned in to seasonal shifts, holidays, cultural moments and trending topics allows you to inject a sense of urgency and relevancy into your SMS campaigns. Here's how to make the most of timely messaging:

  • Holidays & Seasons: Go beyond the obvious. Think of smaller holidays or create your own events ("New Wardrobe Wednesdays") to drum up excitement. Tailor your content to the season – cozy sweaters in winter, vibrant swimsuits for those summer vacations.
  • Cultural Trends: Incorporate trending topics or memes (sparingly and tastefully) to show your brand has its finger on the pulse. Reference viral products that complement your offerings for a boost in engagement.
  • Know Your Product: Do you have products that lend themselves to specific seasons or events? Time your promotions and content around when they'll be most in-demand.


Quick Tip: Don't just react to trends – predict them. Analyze past sales data, social buzz and influencer activity to get ahead of the curve. Launching a campaign just as a trend is gaining momentum positions you as a leader, not just another brand following.

Remember: Timeliness is key, but don't sacrifice your brand voice! Find creative ways to weave seasonal themes or trends into your messaging while staying true to your unique style.

2. Adopt 1-1 Communication, Fueled by Hyper-Personalization personalized outreach to ecommerce brand's customers

Avoid the "one size fits all" blasts and position your brand as one that takes the time to truly understand and cater to every SMS subscriber and customer.

Build detailed segments based on:

    • Purchase History: What products have they bought? What categories do they gravitate towards?
    • Preferences: Have they explicitly stated style preferences or provided feedback?
    • Engagement Levels: Are they loyalists, new subscribers, or somewhere in between?

Here are more segments you can utilize to increase customer lifetime value (LTV) & conversions. 

Add hyper-personalization to your messaging:

    • Use Their Name: It's the simplest, but most effective, way to show you see them as an individual.
    • Location Matters: Reference their city or tailor messaging to regional weather/events.
    • Past Feedback: Did they rave about a product or mention fit issues? Address it directly.
    • Curated Recommendations: Harness product data to suggest items that truly match their style.

The Result: With hyper-personalized messaging, you transform SMS into a 1:1 conversation. You're not just promoting products, you're helping them discover items they'll genuinely love. This builds deep trust and drives long-term loyalty. implements hyper-personalized & conversational Email & SMS marketing for your brand by personalizing each individual communication (mentioning location, past feedback & tailored product suggestions), to drive repurchases & increase owned channel sales by 10-25%.

3. Double Down on your Brand Voice: Stand Out Even in 160 Characters

SMS can feel limiting for brands that are used to other communication channels like email. But the truth is, a strong and consistent brand voice can make a huge impact within the character limits of a text message. Here's how:

  • Infuse Your Tone: Are you playful, sophisticated, or somewhere in between? Let that shine through your word choices and sentence structure.
  • Emojis are Your Friends (When Used Wisely): A well-placed emoji can add warmth or convey a sense of playfulness.
  • Be Bold: Capitalization, exclamation points and short, punchy sentences can increase engagement, especially for promotional messages.
  • Consistency is Key: Ensure that your SMS voice aligns with the way you present your brand across other channels.

4. A/B Test Your Way to Success: Data-Driven Optimization is Essential

All the best SMS, email or general marketing campaigns need to rely on data to refine their approach. Continuous A/B testing is the key to maximizing SMS conversion rates over time:

  • Test Your Copy: What types of subject lines and messaging resonate best with your audience? Experiment with urgency, humor, and personalization tactics.
  • Timing Matters: What are the optimal send days and times for YOUR subscribers? Start with general best practices and refine based on your specific audience behavior.
  • Segment and Conquer: Does a specific segment respond better to certain types of content or offers? Test various strategies across different audience groups.
  • Mix It Up: Try varying the balance of promotional messages and brand-building content (style tips, behind-the-scenes, etc.) to see what drives long-term engagement and conversions.

Quick Tip: Don't just test for the sake of testing. Analyze the results of each A/B test and identify the underlying principles driving success (or failure). This will allow you to create better hypotheses for future tests. runs these A/B tests for you through our hyper-personalized email / SMS marketing approach and adjusts accordingly. 

5. Infuse Urgency and Exclusivity: Drive Action with Time Limits and Incentives

an example of's conversational marketing engine talking to an ecommerce customer

Create a sense of immediacy to motivate your subscribers to act quickly. Here's how to turn FOMO into conversions:

  • Limited-Time Offers: Emphasize the short duration of your sale or promotion with phrases like "Flash Sale – Today Only!" or "This Weekend Only – 20% Off"
  • Scarce Stock: Highlight limited quantities with phrases like "Almost Sold Out!" or "Only 3 Left in Your Size."
  • Personalized Coupons: Add an extra touch of urgency with unique, time-sensitive discount codes for your SMS subscribers (e.g., "SARAH20 expires in 48 hours") - does this for you through our Shopify App that plugs into your DAM and promotional calendar. 
  • Cashback or Bonus Offers: Pair limited-time discounts with additional incentives like cashback offers or loyalty points to make the deal even sweeter.

Remember: Urgency works best when the offer is genuinely compelling and limited. Avoid overusing these tactics to maintain credibility and excitement for future campaigns.

6. Elevate the On-Site Experience: A Smooth Landing Makes All the Difference

SMS may drive the initial click, but the conversion depends on what happens once your subscribers hit your website. Ensuring a seamless and optimized mobile experience is crucial to avoid losing conversions due to friction. Here's what to focus on:

  • Mobile-First Design: Your landing pages MUST be designed for smaller screens. Ensure images load quickly, navigation is intuitive, and product information is easily scannable.
  • Speed Matters: A slow-loading page equals abandoned carts. Regularly test your page load speed, especially on mobile devices.
  • Deep Linking: Take the guesswork out of it! If your SMS campaign highlights a specific product or collection, the link should take the subscriber directly to that exact page.
  • Match the Message: Ensure the aesthetics, offer, and product highlights from your SMS are reflected on the landing page. Inconsistencies create confusion and erode trust.

Quick Tip: Analyze your mobile traffic data. Are certain pages experiencing high bounce rates or low conversion rates when accessed from mobile devices? This points to specific areas for improvement.

Remember: A beautiful, highly-converting SMS campaign means nothing if your website isn't ready to deliver a stellar experience that drives the sale.