Your AI brand ambassador.

Every customer gets their own personal shopper - an AI concierge that knows them, remembers their conversations, and reaches out with genuinely relevant recommendations. The luxury retail experience, at scale.

3-4x

Revenue per send vs. image emails

92%+

Primary inbox placement

6-10%

Customer response rate

From:ryan@vip.fabletics.com
Subject:Avery, something perfect for that half marathon you mentioned
Brand logo

Hi Avery,

Jessica here, your Customer Concierge at Fabletics. Hope you've been enjoying those morning runs in Denver this week!

The last time we talked, I remember you told me you're training for your first half marathon this spring. That's exactly why I thought of you the moment our High-Waisted PureLuxe Leggings dropped in new colors!

I set one aside for you, and since you've been a VIP member with us for over a year now, here's a 15% coupon code I put together for you: AVERY15!

Warmly,

Ryan

Customer Concierge

Mon-Fri 8am - 5pm PST

The personal shopper experience, for everyone

Not mass marketing. Not generic blasts. Real 1:1 conversations that feel human.

O
Olivia from Spongellé

Hi Sarah, Olivia here again, your Customer Concierge at Spongellé. I hope you've been enjoying that Beach Grass buffer you picked up last time!

When we were chatting last month, you had mentioned that you wanted to try one of our Flower Buffers the next time we had a sale. Well, now is the perfect time! We just took our Spring Pampering Sale live and all of our buffers are 25% off!

3:09 PM
Sarah Mitchell

Hey Olivia – thanks for the heads up!

I actually ended up buying a body wash from Bath & Body Works but I would love some more luxurious options. Lavender and floral scents have been my favorite as of late – have any options in that?

4:17 PM
O
Olivia from Spongellé

Hey Sarah,

Absolutely! We actually just launched our Bulgarian Rose Collection last week and have a ton of gorgeous floral pieces in there that you'd love!

I'd particularly recommend the Bulgarian Rose Wild Flower Buffer since it has the perfect blend of exfoliation and hydration that our customers love and is the exact luxurious floral scent you're looking for.

4:49 PM

Every reply is captured. Every preference is remembered. The AI learns and adapts with each conversation.

Real conversations, not one-way broadcasts

Customers can reply - and the AI responds. Every interaction makes the relationship stronger.

TRADITIONAL EMAIL

Blast to list

Same email to everyone. Generic greetings. No memory of past interactions. Feels like marketing because it is marketing.

Brand logo
Best SellersNew ArrivalsClearance

NEW ARRIVALS ARE HERE

Shop now before they're gone!

AI CONCIERGE

Personal conversation

Named brand ambassador. References past conversations. Knows their preferences. Feels like a message from someone who actually knows you.

From: Riley at Lunelle

Hi Luna, the last time we talked, you mentioned wanting a jacket when we released one. Well, we just launched our Fall Collection and I found some options that would look stunning with those black jeans you picked up...

Ever-evolving 1:1
customer memory

Every interaction feeds into a living customer profile - unique to each individual. Purchase history, behavioral patterns, and - most powerfully - insights learned directly from conversations.

The more you send, the more you learn. The more you learn, the better every future email becomes.

Zero-party data collection

Customers tell you what they want - in their own words

Compounding intelligence

More sends = more data = better personalization

Precision recommendations

Know exactly what to recommend and when

JD

Customer Profile — John Daniels

Location

San Diego, CA

Purchase History

Jeans, Black Tee (American Eagle)

Size

Medium

Behavioral Patterns

Prefers text emails from Scott

Discount driven purchaser

Conversational Insights

Stated color preference: Deep Red

Interest in chinos

What makes these emails different

Every element is designed to feel personal, not promotional.

Named Brand Ambassador

Every email comes from a consistent persona - Katie, Scott, Riley. Customers build a relationship with a "person," not a brand.

Contextual Recommendations

Product suggestions reference past conversations, known preferences, and specific customer needs - not generic bestsellers.

Personalized Offers

Coupon codes only when appropriate. Discount amounts based on customer behavior. Protect your margins while driving conversions.

Self-Optimizing

Send times, product recommendations, and messaging tone all adapt based on individual response patterns.

Text-Based Format

Plain text emails feel like they're from a real person - because they are conversations, not campaigns.

Reply-Enabled

Customers can actually respond, and the AI handles it. Turn your email channel into a two-way relationship.

The results speak for themselves

When emails feel personal, everything changes.

3-4xRevenue per send
92%+Primary inbox
6-10%Response rate
1.8xCustomer lifetime value

Sample emails

See how AI Concierge emails look across different brands and use cases.

From:alex@vip.backcountry.com
Subject:Adam, handpicked Cyber Monday deals for you
Brand logo

Hi Adam,

Alex here again... I hope chilly Chicago is treating you well lately! Since you've been a loyal customer for years, I went ahead and picked out some of our best winter pieces that would pair perfectly with the fleece pants you picked up last month:

  • Patagonia 1/4 Zip Fleece Jacket: Our most breathable yet warm layer, perfect for Chicago's winters. It also comes in a new Burnished Red that would complement your black pants nicely!
  • Carhartt Signature Sleeve Hoodie: Our most versatile day-to-day hoodie, perfect for lounging around the house or wearing out.
  • The North Face 1996 Retro Nuptse Jacket: A personal favorite. It'll keep you incredibly warm and looking great when you're out for dinner on West Randolph Street!

Let me know if you have any questions — I'm happy to help.

Happy trails,

Alex

Gearhead

Mon-Fri / 9am–6pm MST

From:maya@vip.thirdlove.com
Subject:Rachel, something to help with your hot flashes
Brand logo

Hi Rachel,

Maya here, your Fit Expert at ThirdLove. I've been thinking about you since our last chat — you mentioned you'd been dealing with hot flashes and that your current bras just weren't cutting it anymore.

Well, I have some exciting news: we just launched our TempSync™ Thermoregulating Collection, and it was designed for exactly what you're going through. The fabric is infused with natural volcanic minerals that actively balance your body temperature before you even start to feel warm. It's the first time this technology has ever been used in intimates.

Since you told me you're a 34D½ and love your 24/7 Classic T-Shirt Bra, I'd start with the TempSync™ T-Shirt Bra — it has the same shape and support you already love, but with breathable perforated foam cups and the cooling tech built right in.

Let me know if you'd like help finding your size in the wireless version too — I'm always here.

Warmly,

Maya

Fit Expert

Mon–Fri 8am–5pm PST

From:ryan@vip.seattlecoffeegear.com
Subject:How's your coffee routine going?
Brand logo

Hi Mia,

Ryan here, store manager at Seattle Coffee Gear's Kirkland store! I wanted to reach out personally — I know you'll love the Breville Machine you picked up.

As you're getting comfortable with your new machine, I wanted to invite you to one of our hands-on coffee experience classes at the store. They're a great way to unlock its full potential and connect with fellow coffee lovers in Kirkland. Here's what's coming up:

  • Espresso 101: Perfect the fundamentals of pulling the ideal shot with balanced flavor and beautiful crema.
  • Latte Art 201: Turn your morning cup into a canvas with techniques from our expert baristas.
  • Dial-in Clinic: Nail your grind settings and brewing parameters for consistently amazing results.

Spots fill quickly — take a look at our Classes page to find a time that works for you!

Warmly,

Ryan

Customer Experience Curator

"LTV.ai's personalization engine didn't just drive more sales - it fundamentally shifted our AOV upward by understanding exactly what each customer wanted."

Erin Marino

Lifecycle Marketing Director, The Sill

Give every customer their own personal shopper.

See how AI Concierge creates luxury retail experiences at scale.

AI Concierge - 1:1 Personal Shopper Emails at Scale - LTV AI